Terms And Conditions

 

Shipment Support:


We ship virtually to any address in the world. We adhere to a policy of No Profit No LossTM principle for our shipping costs which means that you will be charged the same amount what we incur while shipping the consignment. The shipping cost is applicable only for those countries or regions where we are NOT providing FREE shipping. And we do not charge anything for the water -proof, tamper -proof packaging that we do for all our consignments.The shipping cost is applicable only for those countries or regions where we are NOT providing FREE shipping.


And we do not charge anything for the water -proof, tamper -proof packaging that we do for all our consignments.

Free Shipping Destinations:


We offer FREE shipping to US, Canada, UK, Europe, Asia, Australia and New Zealand through Fedex and UPS from Bangalore, India. For any other countries or regions we may charge a nominal amount for shipping.


Shipping & Delivery Charges

International delivery usually takes between 3 and 7 business days through Fedex or UPS from Bangalore,India, depending on the destination and logistical restrictions. This is after we receive your confirmed order and/or payment. However the shipping time does not take into account any delays arising due to Custom delays or other such similar reasons whether in India or the country of import. We do not take any responsibility due to such delays under any circumstances.


Shipping Partner :


All our shipments are sent only through Fedex Or UPS as they are the world's premier logistics carriers having an extensive network worldwide.

Insurances

All consignments are insured during transit until the time of actual delivery. Lost consignments are eligible for a full claim of the Invoice value from the Insurance Company and/orFedex or UPS. Our company only plays a role of a facilitator of the refund amount in such an eventuality without taking any liability whatsoever.


Duties & Taxes :


All deliveries to the US are charged a Merchandise Processing Fee (MPF) of US$25.00 by the US Customs Service. In addition, couriers usually add US$5.00 for advancing any duty that may be applied. This fee may or may not be revised and we assume no responsibility regarding the actual charges at the time of delivery.Customer Have to Pay The Import Duties,Livies or Vat,Tax etc as per there Respective Countries Import laws. Please note that you would have to make the payment for MPF and the courier’s advance duty fee. Duty/taxes and Fedex or UPS charges, if and when applicable, are sent to the customer in the form of a bill sometime after the consignment has been delivered. Please note that UPS will handle all customs clearance and related procedures.

SHOP WITH CONFIDENCE


We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards.


If there is a problem with your order, contact Us or our Customer Service team at +91 80 41571894 within three (3) days of receipt. You may also contact us via e-mail at mirascarpets.sa1es@grnail.com. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.


If you change your mind about an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery. Returns must be received in original condition within 30 days. Credit card orders will receive refunds After Deducting Bank Commission,service Charges and The Vat as per the Government orders in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refimd check or Design Within Reach Merchandise Credit.


Standard Shipping, Room of Choice, and White Glove Delivery Service and Credit Card Commission or Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture, Carpet or Handicraft items. We encourage you to thoroughly examine all items upon receipt.

If you have any questions, please call us at +91 80 41571894.


Privacy Policy


CANCELLATION POLICY

In stock items normally ship within 24x48 hours after an order has been placed. If you order by credit card your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.

#7, Suryodai Complex Old Airport Road Kodihalli Opp. Hotel LEELA PALACE Bangalore 560008
Ph: 080 41571894 Fax : 080 25210786 Email: mirascarpets@gmail.com

RETURNS AND EXCHANGES

Please inspect your purchase immediately upon delivery. If there is a problem with your order, Contact us or our Customer Service team at +91 08 252107 86 within three (3) days of receipt. You may also contact us via e-mail at mirascarpets.sales@grnail.com. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.

If you wish to Return an item, your refund will be reduced by a restocking charge equal to 10%  Credit Card Charges  2.5 % and the Vat as applicable Based On the Product of the purchase price and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check or Design Within Reach Merchandise Credit.

Please be aware that fumiture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.


Outbound Shipping, Room of Choice, and White Glove Delivery Service charges are not refiindable. We do not accept any returns or exchanges on custom and special order furniture, Carpets or Handicraft items.


Returns are accepted only at our Bangalore warehouse; returns are not accepted at Miras Crafts Outlet or our company headquarters.


To make a return, complete the return form included with each shipment, prepay and insure your package(s) and ship it to:


Miras Crafts
#7,Suryodai Complex
Kodihalli Old airport Road,
Bangalore 560008.India.


DELAYED DELIVERY SERVICE


If there is a specific time period when you may not be able to accept delivery, please discuss this with your MCI or call us at +91 08 41571894 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your order, We might be able to store large items for a brief time. Items stored for more than 30 days will be subject to a 10% storage fee. Online orders are not eligible for delayed delivery service.


Communication Links


Miras Crafts


#7, Suryodai Complex Old Airport Road Kodihalli Opp. Hotel LEELA PALACE Bangalore 560008
Ph: 080 41571894 Fax : 080 25210786 Email: mirascarpets@gmail.com